Retail Returns news and trends

Returns Management Firm Loop Debuts Reverse Logistics Offerings
Retail // February 05, 2024

Returns management platform Loop has introduced new services for merchants and logistics providers. “A series of new features, integrations, and partnerships will enable logistics partners to share enriched data between Loop and merchant warehouses and allow brands to ship and move their returns more efficiently,” the company said in...

Retailers Wrestle With ‘Trillion Dollar Problem’ of Returns
Retail // December 26, 2023

The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be set to send back a lot of stuff. As The Wall Street Journal (WSJ) reported Tuesday (Dec. 26), data from...

UPS Expands Reverse Logistics Footprint With Acquisition of Happy Returns
Retail // October 25, 2023

UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. This deal aims to address the long-standing challenges faced by both shoppers and retailers in the returns process, the companies said in a Wednesday (Oct....

Retailers Employ Freebie Model to Reduce Returns 
Retail // September 21, 2023

From November 2022 to mid-January of the current year, no less than 10% of weekly orders were subject to returns.   During periods of inflation and when households face budget limitations, there is an increased likelihood of customers returning products that fail to meet their expectations. In response,...

Interviews & Exclusives
Retailers Employ Freebie Model to Reduce Returns 

September 21, 2023
From November 2022 to mid-January of the current year, no less than 10% of weekly orders were subject to returns.   During periods of inflation and when households face budget limitations, there is an increased likelihood of customers returning products that fail to meet their expectations. In response, retailers are seeking ways to reduce returns, and one promising […]

PayPal’s Reverse Logistics Unit Brings ‘Happy’ to the Dreary Returns Biz

March 28, 2022
As goes online sales growth, so grows the ocean of returns generated for any number of reasons, from fit to finances. The National Retail Federation (NRF) recently put a number...

B-Stock CEO: How Strategic Liquidation Solves Retail #Returnageddon

December 10, 2018
Returns are a big — if unsung — part of the holiday season. According to data compiled by B-Stock Solutions, a marketplace that liquidates returned merchandise for retailers like Amazon, Macy’s, Target,...

Quick Reads
Returns Management Firm Loop Debuts Reverse Logistics Offerings

February 05, 2024
Returns management platform Loop has introduced new services for merchants and logistics providers. “A series of new features, integrations, and partnerships will enable logistics partners to share enriched data between Loop and merchant warehouses and allow brands to ship and move their returns more efficiently,” the company said in a Monday (Feb. 5) news release. This, Loop added, will […]

Retailers Wrestle With ‘Trillion Dollar Problem’ of Returns

December 26, 2023
The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be set to send back a...

UPS Expands Reverse Logistics Footprint With Acquisition of Happy Returns

October 25, 2023
UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. This deal aims to address the long-standing challenges faced by...

Why Consumers Might Have A Tough Time Returning Gifts

December 30, 2015
Enabling frictionless and convenient returns has become a major selling point for retailers, but new fraud rules could be standing in the way. According to a new study by Consumer...