Retail Technology news and trends

Walmart Taps AI to Add Personalization to Holiday Shopping Experience
Retail // October 31, 2024

Walmart is touting its AI capabilities as it prepares for the holiday shopping season. The retail giant on Wednesday (Oct. 30) announced several ways it would use artificial intelligence (AI) and generative AI (GenAI) to help consumers, such as helping to offer personalized shopping suggestions. “In the U.S.,...

AI Tools and Independent Sellers Key at Record Amazon Sales Event
eCommerce // October 10, 2024

Amazon says customers saved more than $1 billion during its October shopping event. The eCommerce giant touted this statistic in a Thursday (Oct. 10) press release in the wake of its latest Prime Big Deal Days event, which it dubbed its “biggest ever.” While not providing specific figures,...

Custom 3D Cookie Cake Builder Takes Cue From Nike
Retail // September 28, 2024

As consumers expect interactive, customized eCommerce experiences, Great American Cookies is learning from sneaker brands and auto companies how to create an immersive, engaging ordering journey. The sweet treats brand recently launched its 3D Cookie Cake Builder for custom orders. In an interview with PYMNTS,...

Grocers Integrate AI Into Digital Platforms to Boost Omnichannel Engagement
Retail // July 11, 2024

In an effort to stay ahead in a competitive market, grocers are leveraging artificial intelligence (AI) to enhance their consumer-facing digital platforms, making the experience more engaging and frictionless. Technology provider eGrowcery announced Wednesday (July 10) the availability of its AI tools for grocers to...

Interviews & Exclusives
More Than Half of Consumers Want Smarter Shopping Experiences

November 07, 2024
Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. A PYMNTS Intelligence report, “Getting to Know You: How AI Is Shaping the Future of Shopping,” explores how retailers are responding by integrating AI into every stage of the customer journey, from personalized recommendations […]

Adore Me: Giving Lingerie A High-Tech Touch

February 20, 2020
While Victoria’s Secret struggles as the lingerie industry goes increasingly omnichannel, a hyper customer focus and an obsession with tech has helped AdoreMe build a solid eCommerce presence, along with...

Visa On Bringing More Female Founders Into The Reinvention Of Retail

February 10, 2020
In some ways, the dawn of 2020 is a golden time for female entrepreneurs — in that there are more female-founded firms than ever before. In fact, women are founding...

The Latest Analog To Digital Battleground: Store Shelves

January 09, 2020
Sometimes, a technology takes longer than expected to find its footing in a market. The ATM card, for example, was around for quite a while — since the early 1960s...

Quick Reads
Walmart Taps AI to Add Personalization to Holiday Shopping Experience

October 31, 2024
Walmart is touting its AI capabilities as it prepares for the holiday shopping season. The retail giant on Wednesday (Oct. 30) announced several ways it would use artificial intelligence (AI) and generative AI (GenAI) to help consumers, such as helping to offer personalized shopping suggestions. “In the U.S., if a customer previously searched for board games, they may […]

AI Tools and Independent Sellers Key at Record Amazon Sales Event

October 10, 2024
Amazon says customers saved more than $1 billion during its October shopping event. The eCommerce giant touted this statistic in a Thursday (Oct. 10) press release in the wake of its latest Prime...

Walmart Aims to Become ‘Customer’s Concierge’ With Latest Retail Technologies

January 09, 2024
The future of commerce will be “customer-centric, interconnected, frictionless and consistently exceeds expectations.” So said Walmart in a Tuesday (Jan. 9) press release describing some of its latest retail technologies that were unveiled at...

Supermarket Chain Ahold Tests Cashierless Store In MA

November 21, 2019
Retail Business Services (RBS), the services company of Ahold Delhaize, has announced that it is testing out a new frictionless store technology at its Quincy, MA office. The technology, which...