A growing number of retailers have introduced fees for online returns, and whenever a retailer adopts this strategy, it typically elicits a robust response from consumers. However, this approach comes with its own set of advantages and disadvantages. Benefits of Return Fees Imposing fees on...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers...
August 01, 2023
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers seek out retailers that offer this service. However, the economic […]
October 26, 2023
Online return fees appear to be both a blessing and a curse for retailers. While charging shoppers for sending back items has reduced returns, a report Thursday (Oct. 26) by The Wall Street Journal (WSJ) says these policies could be driving away customers as the holiday shopping season approaches. The report points to a survey by logistics […]
