Rightpoint news and trends

55% of Millennials Interested in Buying Big-Ticket Items Online  
eCommerce // October 07, 2021

The report “Digital Platforms: How Consumers Shop and Pay for Big-Ticket Purchases,” a PYMNTS and Rightpoint collaboration, found that as the economy continues to improve, as much as 64% of the more than 2,900 consumers queried intend to make big-ticket purchases through the next 12...

New Data Shows 88% of Consumers Still Go Offline to Pay for Big-Ticket Purchases
Shopping // September 28, 2021

Purchasing a car in years past used to require a trip to the dealership, but buyers can now take a spin on digital shopping platforms like Carvana or Vroom instead. These platforms act as one-stop shops that allow consumers to browse automobiles at different price...

Dormant Data Vs. Intentional Data: The Difference Is More Than Delighted Customers
Data // August 19, 2021

Data – well, it’s pretty much at work everywhere these days, but as is the case with so much in life, it’s what you do with the information that counts. Rightpoint’s Stephanie Bannos, vice president and global leader of CX, and Kathleen Lukasik, groups analytics...

The Paradox Of Payments Choice
Payments Innovation // July 29, 2021

In A Decade of Digital Transformation in 12 Months, 46 C-suite executives spoke with PYMNTS for its Q2 eBook on what the world will look like as recovery rolls on and the next iteration of normal rolls out. In this excerpt, Anamika Lasser, chief experience...

Interviews & Exclusives
55% of Millennials Interested in Buying Big-Ticket Items Online  

October 07, 2021
The report “Digital Platforms: How Consumers Shop and Pay for Big-Ticket Purchases,” a PYMNTS and Rightpoint collaboration, found that as the economy continues to improve, as much as 64% of the more than 2,900 consumers queried intend to make big-ticket purchases through the next 12 months, spanning automobiles, home remodeling and real estate. See also: […]

New Data Shows 88% of Consumers Still Go Offline to Pay for Big-Ticket Purchases

September 28, 2021
Purchasing a car in years past used to require a trip to the dealership, but buyers can now take a spin on digital shopping platforms like Carvana or Vroom instead....

Dormant Data Vs. Intentional Data: The Difference Is More Than Delighted Customers

August 19, 2021
Data – well, it’s pretty much at work everywhere these days, but as is the case with so much in life, it’s what you do with the information that counts....

Bank Branches Need To Be More Like Apple Stores

June 10, 2021
The pandemic that changed everything is probably the essential truism of the year 2021, a change that can largely be summed up with a single word: digitization. “I like to...