Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. The attended bot from Jacada securely and safely logs agents into hundreds of owner credit unions’ digital banking platforms, taking away multiple manual steps...
Corporate consulting company Accenture is debuting its SynOps enterprise automation technology five years in the making, a tool that reports said could accelerate some organizations’ shift away from human capital or re-allocate human talent to more strategic roles. Reports in Bloomberg said Accenture has been...
Behind many shifting trends in small business (SMB) financial services — the rise of FinTech service providers, the emergence of artificial intelligence (AI), even regulatory efforts to promote bank switching — is a growing realization for the industry: Business owners don’t just want number crunchers...
It’s that time of year again, when experts muse and analysts forecast for the year (and years) ahead. In corporate finance, the predictions are largely about the adoption of the most cutting-edge technologies, from artificial intelligence (AI) to blockchain. The latest report from Gartner, Inc....
December 16, 2019
Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. The attended bot from Jacada securely and safely logs agents into hundreds of owner credit unions’ digital banking platforms, taking away multiple manual steps from agents and significantly decreasing member hold times. It is […]
