Integrity. Honesty. Value. Customer-centricity. The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Example: Ted Gallagher is vice president and partner at Environmental Hazards Control, a Lancaster, Pennsylvania-based company...
To encourage diners to feel safer and more comfortable in having their families sit down in its eateries for a meal, Restaurant Brands International (RBI) said it is taking steps to build consumers’ confidence. CEO Jose Cil wrote in an open letter that health authorities and...
In the restaurant business, dirty hands are a deal-breaker. Just ask Chipotle, which has been subpoenaed after the most recent norovirus outbreak in one of its Virginia restaurants. Case in point: it’s never a good thing when the public and media are referring to a...
June 23, 2020
When Saks Fifth Avenue reopens its 10-story flagship store in New York City on Wednesday (June 24), customers will be greeted by 100 hand sanitizer stations and ultraviolet handrail cleaners on its 22 escalators, among other precautions. “To set the tone in creating a safe and healthy environment for our customers, we knew we would […]
May 12, 2020
To encourage diners to feel safer and more comfortable in having their families sit down in its eateries for a meal, Restaurant Brands International (RBI) said it is taking steps to...
