Service Providers news and trends

Recurly CEO On How Over-The-Top Services Came Out On Top
Subscription Commerce // August 11, 2017

Over-the-top (OTT) media services started as an alternative for millennials who didn’t want to (and often couldn’t) pay $150 per month for a bloated cable package full of channels they didn’t want just so they could watch a few shows they cared about. Enter Netflix....

Nokia: The AI-Driven Rise Of Predictive Customer Service
Analytics // May 25, 2017

There are few experiences more miserable for both parties than trying to resolve a technical problem with a service over the telephone. The customer, already frustrated that their service is not working properly, gets to struggle to describe the exact nature of their problem. The...

Visa Expands Features For Service Provider Registry
VISA // October 27, 2016

Visa said Wednesday (Oct. 26) that it is expanding features tied to its registry of service providers. That registry, the payments giant said in a blog post, includes listings of, and information about, payment service providers who store, process and also transmit Visa cardholder data....

Interviews & Exclusives
How Merchants Navigate Payments Integration Risk

January 30, 2020
When it comes to payments in commerce, what — and who — you don’t know can hurt you. Underpinning that is the fact that the movement of money itself is all about knowing who you’re moving the money for. For software companies and platforms that seek to integrate payments and provide value-added services to merchants, […]

Recurly CEO On How Over-The-Top Services Came Out On Top

August 11, 2017
Over-the-top (OTT) media services started as an alternative for millennials who didn’t want to (and often couldn’t) pay $150 per month for a bloated cable package full of channels they...

Nokia: The AI-Driven Rise Of Predictive Customer Service

May 25, 2017
There are few experiences more miserable for both parties than trying to resolve a technical problem with a service over the telephone. The customer, already frustrated that their service is...

Quick Reads
Visa Expands Features For Service Provider Registry

October 27, 2016
Visa said Wednesday (Oct. 26) that it is expanding features tied to its registry of service providers. That registry, the payments giant said in a blog post, includes listings of, and information about, payment service providers who store, process and also transmit Visa cardholder data. Those vendors must also be compliant with both the company’s […]