A new breed of autonomous artificial intelligence called agents is taking over customer service and operations at major companies, making decisions that, until recently, required human managers. The shift marks a turning point in enterprise automation as companies move beyond basic chatbots to deploy sophisticated...
Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported Sunday (Sept. 22). According to that report Microsoft, Salesforce and Workday have all within the last week placed agents at...
As artificial intelligence (AI) takes center stage, tech giants and startups alike are reaping rewards while grappling with new challenges. From Google’s cloud boom and ServiceNow’s leadership shakeup to Pearl’s dental AI breakthrough, the industry is witnessing unprecedented growth and transformation, but the cost of...
Credit union service organization Velera is rolling out a new onboarding and project management platform. Formerly known as PSCU/Co-op Solutions, Velera said in a Thursday (June 27) news release that the new platform offers credit unions more transparency and better collaboration and lays a foundation...
November 21, 2024
Technology service provider DXC Technology expanded its partnership with business-focused artificial intelligence platform ServiceNow. The collaboration hinges on the creation of the companies’ new Center of Excellence, combining DXC’s industry and implementation expertise with ServiceNow’s generative AI solutions, to streamline AI adoption for customers, according to a Thursday (Nov. 21) press release. “Customers are looking […]
September 22, 2024
Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported Sunday (Sept. 22). According to...
June 27, 2024
Credit union service organization Velera is rolling out a new onboarding and project management platform. Formerly known as PSCU/Co-op Solutions, Velera said in a Thursday (June 27) news release that...
May 08, 2024
Enterprise AI platform ServiceNow and Microsoft have announced an expanded strategic alliance to combine their generative artificial intelligence (GenAI) capabilities and enhance employee choice and flexibility. The integration of ServiceNow’s Now Assist and Microsoft’s Copilot will allow employees...
