Tech Support news and trends

Victims Of Tech Support Scam Get Refunds
Security & Fraud // February 25, 2020

To support scam victims, the Federal Trade Commission (FTC) will start to send refunds of over $1.7 million to consumers who fell victim to a tech support scam, the agency said in a press release. The scheme convinced consumers to purchase tech support services by...

Best Buy Tests Senior Assistance Service, Assured Living
Healthcare // May 28, 2018

Best Buy is testing out a new service aimed at helping to keep senior citizens healthier. “We already assort a variety of health-related products and technology products designed for seniors, like specially designed phones and medical alert systems,” CEO Hubert Joly said on an earnings...

Best Buy Makes Geek Squad Available On Mobile
Retail // May 23, 2018

Best Buy’s Total Tech Support, powered by Geek Squad, has launched a service to assist customers with all of their technology devices and appliances. “We all rely on technology more than ever and are constantly looking for that trusted friend to turn to for inspiration,...

HelloTech Makes DIFM A Reality
Retail // May 31, 2017

In an age where pretty much anything can be smart or connected, getting each device to turn on and sync up together may not be that easy. One startup that’s looking to take the pain out of installing and connecting everything is Los Angeles-based HelloTech. Founded three...

Quick Reads
Apple Isn’t Filling Some Open Genius Tech-Support Jobs

April 26, 2022
Apple will be slowing down hiring at some of its retail locations for its Genius technical support jobs, according to a Bloomberg report Tuesday (April 26). This is a result of cost-cutting, according to some employees. It comes after the tech giant has told some stores that it won’t fill Genius positions to that opened […]

Victims Of Tech Support Scam Get Refunds

February 25, 2020
To support scam victims, the Federal Trade Commission (FTC) will start to send refunds of over $1.7 million to consumers who fell victim to a tech support scam, the agency...

Best Buy Tests Senior Assistance Service, Assured Living

May 28, 2018
Best Buy is testing out a new service aimed at helping to keep senior citizens healthier. “We already assort a variety of health-related products and technology products designed for seniors,...

Best Buy Makes Geek Squad Available On Mobile

May 23, 2018
Best Buy’s Total Tech Support, powered by Geek Squad, has launched a service to assist customers with all of their technology devices and appliances. “We all rely on technology more...