Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS dives into the commerce ecosystem that drives them, along with news and a directory of top providers in the space....
Most Americans may not know it, but the staff and technology being put to work answering their questions, solving their problems and selling products over the phone at call centers are now part of a bustling (and revenue-producing) industry. Just how bustling? It brought in...
