Receipt Data May Be Key to More Efficient Customer Experiences

Tory Marpe, vice president of loyalty and CRM at The Container Store, told PYMNTS that the days of one-size-fits-all loyalty programs are over. “If you have a loyalty program, customers expect there to be personalization,” she said. Time is precious to us all, and when...

A few years ago, many consumers focused on enhancing their beauty routines, setting up home offices, and engaging in at-home fitness activities, with companies like Mirror, Peloton and Tonal gaining popularity due to the pandemic. The trend prompted brands and retailers to emphasize health and...

Despite the alleviation of inflation, consumers remain cautious about their spending habits. Consequently, direct-to-consumer (D2C) brands are facing challenges and are compelled to revamp their previously successful strategies. As a result, many are venturing into the realm of traditional retail.  Caraway, which sells cookware, has...

Merchants are working to gain business that used to go to Bed Bath & Beyond. The retailer that declared bankruptcy this week had 35 million customers and a 33% share of registry listings in 2022, and those customers are now looking to shop elsewhere, ModernRetail...