Softened pricing, heightened labor cost, and a freight demand pullback are battering the shipping sector. And add to that dynamic operating landscape the recent delays as a result of the CrowdStrike-led Microsoft outage late Thursday (July 18). United Parcel Service (UPS) has been particularly impacted...
With the CrowdStrike outage having come just one day after the close of Amazon’s blockbuster Prime Day event, the eCommerce giant could see the outage impact deliveries at a critical time on the company’s calendar. In the wake of the outage, eCommerce retailers have themselves...
Both UPS and FedEx told their customers Friday (July 19) that package deliveries may be delayed due to the global Microsoft outage that began late Thursday (July 18). “A third-party software outage is impacting some UPS computer systems,” UPS said in a service alert on...
UPS is looking to returns and big-and-bulky deliveries to expand its addressable market at a time when its shipping volumes have been decreasing. The company saw a slower rate of decline in shipping volumes during the first quarter while still facing a challenging macroeconomic environment,...
September 22, 2023
Wall Street’s focus on FedEx has been trained on cost cutting, and as we profiled here in the immediate wake of earnings, investors have cheered the efforts, pushing the shares higher. But the latest earnings results also show that, despite a series of sequential monthly improvements, there still remains pressure on package volumes across several key […]
April 18, 2023
One way to keep customers within an eCommerce ecosystem is to charge them if they stray. That’s one way to do it. But it begs the question as to whether there...
September 04, 2020
With supply chains backlogged, cut short and all-around disrupted in the midst of the global pandemic, businesses had to act fast. For many, that meant a business model pivot, a...
June 04, 2020
As more and more retail commerce is done online, the battle to get goods to doorsteps with haste is becoming ever more heated. At the center of it all is...
July 19, 2024
Both UPS and FedEx told their customers Friday (July 19) that package deliveries may be delayed due to the global Microsoft outage that began late Thursday (July 18). “A third-party software outage is impacting some UPS computer systems,” UPS said in a service alert on its website. “While the UPS network is operating and delivering […]
April 23, 2024
UPS is looking to returns and big-and-bulky deliveries to expand its addressable market at a time when its shipping volumes have been decreasing. The company saw a slower rate of...
February 20, 2024
Online commerce customer experience platform AfterShip has enabled Apple Wallet Order Tracking to allow users to receive delivery updates in real time through Apple Wallet. The new feature is now...
February 09, 2024
Artificial intelligence (AI) is rapidly advancing and transforming industries across the globe. While it promises to enhance productivity and efficiency, there is growing concern about its impact on jobs. Companies...
