Utility Payments news and trends

Report: Paper Still Plagues Bill Payment Processes for 88% of Utility, Consumer Finance Firms
Consumer Finance // February 11, 2022

Keeping billing and payments technologies current is imperative for all businesses, particularly utilities and consumer finance companies, which must address so many of consumers’ daily needs. While these companies have regularly improved and refined their electronic billing and payments systems throughout the years, the pandemic...

Why Amazon Decided To Bring Alexa Into The Bill Pay Flow
Amazon Payments // November 04, 2019

It has happened to almost everyone. The bill comes in the mail — or maybe via email reminder — and the customer says, “Oh, I have to pay this,” then puts the bill down on their kitchen table or desk. Days pass, stuff piles up...

What Will It Take To Electrify (And Digitize) Utility Payments?
Ecosystems // July 19, 2019

Electricity moves pretty quickly, to put it mildly. Water can travel at some robust speeds, depending on gradient, pumps and other factors. But when it comes to payment options offered by public utilities, progress toward digital can seem frustratingly slow, and for good reason. Checks...

Blockchain’s Real-Time Payments Use Case
Blockchain // June 26, 2019

Players in payments and commerce keep trying to get their heads around blockchain technology, seeking out use cases and striving to determine if the reality can ever live up to the hype. Answers are relatively slow in coming, and skepticism abounds. However, in Canada, real-time...

Interviews & Exclusives
Utilities Aim to Convert Final 25% of Customers to Digital Billing

April 26, 2022
The rapid modernization of digital billing and payments processing is evident throughout the economy, with utilities among the leading examples.  Fifty-five percent of utility company billing executives say the business environment’s digitization is the main factor that will affect industry growth through the next five years. These companies understand where they should make their investments […]

Why Amazon Decided To Bring Alexa Into The Bill Pay Flow

November 04, 2019
It has happened to almost everyone. The bill comes in the mail — or maybe via email reminder — and the customer says, “Oh, I have to pay this,” then...

What Will It Take To Electrify (And Digitize) Utility Payments?

July 19, 2019
Electricity moves pretty quickly, to put it mildly. Water can travel at some robust speeds, depending on gradient, pumps and other factors. But when it comes to payment options offered...

Blockchain’s Real-Time Payments Use Case

June 26, 2019
Players in payments and commerce keep trying to get their heads around blockchain technology, seeking out use cases and striving to determine if the reality can ever live up to...