At a time when more consumers are being tricked into giving fraudsters access to their money and accounts, Valley Bank’s Milliesia Armogan explains why customer education is a bank's best weapon in the fight against increasingly sophisticated social engineering fraud.
Social engineering scams occur when fraudsters trick their victims into trusting them enough to send either money or personal information. When the victim sends money, it is known as authorized push payment (APP) fraud. Since it can take many forms, each difficult to stop, this...
The pandemic's surge in online and mobile banking has subtly ebbed back toward a more hybrid approach that offers customers both digital convenience and face-to-face counsel. In the latest “Digital-First Banking Tracker,” Valley Bank’s Stuart Cook explains how offering customers these hybrid experiences helps to...
Consumers consistently prefer financial institutions (FIs) that offer a wide menu of digital solutions to deliver the frictionless payment experiences they expect, but a healthy share — a surprisingly sizable number in the millennial and Generation Z demographic — are easing off the digital accelerator,...
February 10, 2023
Consumers are getting ready to battle inflation for the long haul — tapping every resource that’s available. Here’s one telltale sign: Valley Bank EVP and President of Consumer Banking Kevin Chittenden observed that customers are scrambling to get home equity loans. “But they’re not really using those loans,” he told Karen Webster. He pointed to […]
May 12, 2022
Consumers consistently prefer financial institutions (FIs) that offer a wide menu of digital solutions to deliver the frictionless payment experiences they expect, but a healthy share — a surprisingly sizable...
January 11, 2022
The pandemic has pushed payors and businesses across various industries to accelerate their digital transformation efforts, especially as a rising number of consumers expect faster and faster payment experiences, regardless...
