In what’s already becoming another tumultuous economic year, direct-to-consumer (D2C) businesses may want to prioritize the prevention of two things: failed payments and fraud. 2023 has already been particularly tough for subscription companies, with 48% of businesses in the sector expecting challenges in attracting new...
“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Not only do these breakups give customers an opportunity to explore alternate options that are available in the market, but she...
Customer lifetime value might be the most important metric for subscription companies to track in 2023. Those companies that can extend subscribers’ commitments by even a few months can accelerate ongoing revenue streams. A report noted that maximizing customer lifetime value will be one of...
Subscription merchants that fail to offer multiple ways for consumers to buy their products will see their sales take a hit, says Bean Box CEO Matthew Berk. Only giving consumers one way to buy and pay is a key driver of voluntary churn, especially in...
March 01, 2023
The problem of failed transactions has yet to be fully addressed in industries such as healthcare, insurance and utilities, Vindicia Chief Strategy Officer Trace Galloway writes in the new PYMNTS eBook, “2023 Payments New Year’s Resolutions.” Payments professionals in eCommerce and digital media companies with recurring customer relationships have long been dealing with the problem […]
February 17, 2023
“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Not only do these breakups give...
February 08, 2023
Economic worries, such as stagnant wages, increasing interest rates and inconsistent inflation, are piling up on consumers, forcing them to examine their spending. As they adjust, subscriptions are likely to...
February 06, 2023
Subscription fitness is sweating it out as exercise fans return to in-person studios and online workouts wane, necessitating innovation. During a PYMNTS On the Agenda discussion, Simone De La Rue,...
February 25, 2022
How loyal are consumers to their favorite streaming services? It depends on their age. A recent survey of more than 1,000 American adults found most baby boomers chose Amazon Prime of their streamer of choice, while Generation X consumers tend to be fans of ESPN+. Millennial consumers are big Hulu watchers, while members of Generation […]
