Voice Assistants news and trends

Bank of America CEO: Consumer Spending Results ‘Bodes Well’ For Economic Outlook
Earnings // October 15, 2024

Interest rate cuts might have been on the mind of the Wall St. analysts gathered for the Bank of America third-quarter earnings call today (Oct. 15), but digital transformation and healthy consumer spending turned out to be the stars of the show. As Bank of...

Amazon Picks Anthropic to Power Alexa 2.0
Alexa // August 30, 2024

Amazon is turning to Anthropic’s artificial intelligence (AI) model Claude to power the revamped version of its voice assistant, Alexa, according to sources familiar with the matter. The new version of Alexa, called “Remarkable,” is set to be released in October and will utilize generative...

Paying for Alexa? Amazon’s Big Bet on AI-Powered Voice Services
Alexa // August 28, 2024

Amazon’s is planning an artificial intelligence (AI) overhaul for Alexa. Set to launch in October, the upgrade will reportedly transform the free voice assistant into a paid subscription service, according to the Washington Post, potentially reshaping the eCommerce giant’s customer engagement strategy. This move comes...

86% of Shoppers Don’t Want In-Store Voice Assistants
Consumer Insights // August 06, 2024

Consumers may be beginning to use voice artificial intelligence (AI) assistants for online shopping, but they would like to keep this technology out of brick-and-mortar stores, PYMNTS Intelligence research reveals. By the Numbers The new PYMNTS Intelligence special report “Generation Zillennial: Voice Assistants and GenAI”...

Interviews & Exclusives
Bank of America CEO: Consumer Spending Results ‘Bodes Well’ For Economic Outlook

October 15, 2024
Interest rate cuts might have been on the mind of the Wall St. analysts gathered for the Bank of America third-quarter earnings call today (Oct. 15), but digital transformation and healthy consumer spending turned out to be the stars of the show. As Bank of America CEO Brian Moynihan told the call’s audience, he sees […]

Paying for Alexa? Amazon’s Big Bet on AI-Powered Voice Services

August 28, 2024
Amazon’s is planning an artificial intelligence (AI) overhaul for Alexa. Set to launch in October, the upgrade will reportedly transform the free voice assistant into a paid subscription service, according...

Lipstick Goes AI at CES

January 10, 2024
CES 2024 is shaping up to be a watershed event for artificial intelligence (AI) and the connected economy. After the pre-show hype focused on robotics and the connected home, the...

QSRs Add Voice AI, but Consumers Aren’t Biting

November 20, 2023
Quick-service restaurants (QSRs) are increasingly integrating voice artificial intelligence (AI) into the ordering process, but PYMNTS Intelligence shows most consumers believe it will be a long time before the technology...

Quick Reads
Report: Apple Aims to Increase Siri’s Capabilities With Advanced LLMs

November 22, 2024
Apple reportedly is working to make its Siri voice assistant more conversational with the addition of more advanced large language models (LLMs). The company plans to enable a new version of Siri to carry on back-and-forth conversations, handle more complex tasks and do so more quickly, Bloomberg reported Friday (Nov. 22), citing unnamed sources. Working […]

Amazon Picks Anthropic to Power Alexa 2.0

August 30, 2024
Amazon is turning to Anthropic’s artificial intelligence (AI) model Claude to power the revamped version of its voice assistant, Alexa, according to sources familiar with the matter. The new version...

Report: Amazon Nearing Launch of Alexa Paid Tier

July 23, 2024
Amazon reportedly plans to launch a paid tier of Alexa as soon as this month. The paid tier will offer a version of the voice assistant that has been dubbed...

Apple AI Could Produce ‘Really Really Good’ Version of Siri

May 05, 2024
What if Apple’s voice assistant Siri “was really, really, really good?” That question is at the heart of much of the tech giant’s artificial intelligence (AI) research, according to a report...