After two years of testing, McDonald’s has ended its partnership with IBM to develop an artificial intelligence (AI)-powered drive-thru system. The collaboration, which aimed to change the fast-food ordering process by replacing human workers with voice-activated chatbots, had been a closely watched experiment in the...
DoorDash is reportedly hiring to strengthen its AI-powered voice ordering product for restaurant customers. Senior members of artificial intelligence (AI) startup Standard AI — including former CEO Jordan Fisher and co-founders Brandon Ogle and Daniel Fischetti — are joining DoorDash, Bloomberg News reported Wednesday (March 27). According to the report,...
As restaurants look to remove friction from the ordering process, many are rolling out increasingly intuitive mobile ordering options, but voice commerce has been slow to take hold. By the Numbers According to findings from the 2022 edition of PYMNTS’ Restaurant Readiness Index, created in...
Restaurants are facing pressure to meet customers’ demands for improved convenience and personalization as well as touch-free ordering and payment methods as the COVID-19 pandemic maintains its grip on the nation. Many QSRs had already been implementing digital innovations to boost their order-ahead capabilities before...
March 16, 2020
Mobile order-ahead is growing faster than ever before, with digital ordering and delivery having grown 300 percent faster than in-store dining since 2014. Approximately 60 percent of Americans use digital ordering services at least once a week, with 59 percent of millennials’ restaurant interactions consisting of takeout or delivery. Many of these interactions are through […]
September 18, 2017
Think back just five years ago. In 2012, we were five years into the smartphone revolution, and most people thought we were crazy writing about the demise of physical retail...
June 20, 2024
SoundHound AI announced Tuesday (June 18) its acquisition of key assets from Allset, an online food ordering platform, in a move that bolsters the voice artificial intelligence company’s presence in the restaurant industry. The deal, whose financial terms were not disclosed, brings Allset’s nearly 7,000 restaurant partners and engineering talent under SoundHound’s umbrella. It also […]
March 27, 2024
DoorDash is reportedly hiring to strengthen its AI-powered voice ordering product for restaurant customers. Senior members of artificial intelligence (AI) startup Standard AI — including former CEO Jordan Fisher and co-founders Brandon Ogle...
November 20, 2019
7-Eleven has launched voice ordering with 7Voice, which allows customers to place orders through Google Home and Amazon Echo systems, the company said in a press release on Wednesday (Nov....
April 02, 2019
Walmart announced Tuesday (April 2) Walmart Voice Order, a new voice ordering capability that enables people to use voice commands to shop for groceries. In a blog post, Tom Ward,...
