Voice Tech news and trends

AI Firms Post Mixed Q3 Results as Voice, Education Tech Gain Ground
artificial intelligence // November 14, 2024

In a snapshot of the AI sector’s financial health, voice artificial intelligence (AI) pioneer SoundHound reported Q3 revenue of $25.1 million despite mounting losses, while Chinese education tech firm Youdao achieved its first Q3 profit of $15.3 million, and AI advertising company AiAdvertising saw 45%...

Voice AI Orders Go Mainstream With QSRs Leading the Way
Voice Activation // November 08, 2024

That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The milestone by Yum! Brands, the parent owner of the Mexican-style franchise, points to a dramatic...

Taco Bell Adding AI Voice Ordering to Hundreds of Drive-Thrus
Voice Activation // July 31, 2024

Taco Bell will add AI voice technology to hundreds of its drive-thrus by year’s end. It’s part of parent Yum! Brands’ plans to integrate voice artificial intelligence (AI) to its stores around the world, the company announced Wednesday (July 31). “The rollout of Voice AI...

OpenAI Debuts Advanced Voice AI for Subscribers
artificial intelligence // July 30, 2024

Artificial intelligence (AI) company OpenAI has begun rolling out an advanced voice feature for its ChatGPT platform. The feature, which utilizes the company’s GPT-4o model, offers hyper-realistic audio responses, according to a Tuesday (July 30) TechCrunch report. The new audio capabilities supposedly enable users to...

Interviews & Exclusives
No More Clicks: New AI Lets Consumers Shop Online With Voice Commands

December 05, 2024
A new research paper reveals artificial intelligence (AI) systems using large language models can now effectively control computer interfaces through natural interaction. These agents can autonomously navigate software, complete tasks and manipulate interfaces as humans do. “This technology will change our relationship to software,” Joan Palmiter Bajorek, CEO and founder of Clarity AI, told PYMNTS. […]

Voice AI Orders Go Mainstream With QSRs Leading the Way

November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The...

OpenAI Delivers Subscription Model Upgrade for GPT-4o

May 13, 2024
OpenAI, the artificial intelligence (AI) company behind the widely popular ChatGPT, announced Monday (May 13) the launch of GPT-4o — with “o” meaning “omni” — a new language model free for all users....

Rising Fraud Casts Shadow Over Voice Commerce Potential

March 29, 2024
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Advancements in this field are continually expanding the possibilities...

Quick Reads
Taco Bell Adding AI Voice Ordering to Hundreds of Drive-Thrus

July 31, 2024
Taco Bell will add AI voice technology to hundreds of its drive-thrus by year’s end. It’s part of parent Yum! Brands’ plans to integrate voice artificial intelligence (AI) to its stores around the world, the company announced Wednesday (July 31). “The rollout of Voice AI technology in Taco Bell, currently in more than 100 Taco […]

OpenAI Debuts Advanced Voice AI for Subscribers

July 30, 2024
Artificial intelligence (AI) company OpenAI has begun rolling out an advanced voice feature for its ChatGPT platform. The feature, which utilizes the company’s GPT-4o model, offers hyper-realistic audio responses, according...