Jacqueline White, president of i2c, told PYMNTS in an interview that financial services have undergone a seismic shift in recent years. When the pandemic hit, banks of all sizes were already on a trajectory toward modernization and their own respective digital transformations, she said. Those initiatives...
The financial services landscape is an inherently customer-centric one. Within it, the winds of change around customer behavior and expectations about their banking relationships and financial journeys have been blowing stronger than ever. “Consumers have come to expect a lot of capabilities in the palm...
For decades, consumer expectations around the convenience and always-on capabilities of their financial services could not be met. The typical Monday-through-Friday banking hours and 4 p.m. branch closings have made it difficult for consumers to decide when and how they bank. That’s quickly changed. Consumer...
Eric Foust, VP of Banking Partnerships, North America at Trustly, said that in the wake of the pandemic, consumers are looking toward banks to deliver the same ease of use and personalization that’s been a hallmark of eCommerce. The great digital shift, he said, has been...
March 29, 2024
Last year, banks shuttered 2,300 branches. The move should come as no surprise, given the fact that banks, like any other business, have been examining their cost structures. At the same time, they’ve been investing aggressively in technology and digital experiences, fending off challenges from neobanks and FinTechs. The stately, Greek columns, the marbled facades […]
March 29, 2024
Jacqueline White, president of i2c, told PYMNTS in an interview that financial services have undergone a seismic shift in recent years. When the pandemic hit, banks of all sizes were already...
March 28, 2024
The financial services landscape is an inherently customer-centric one. Within it, the winds of change around customer behavior and expectations about their banking relationships and financial journeys have been blowing...
March 28, 2024
For decades, consumer expectations around the convenience and always-on capabilities of their financial services could not be met. The typical Monday-through-Friday banking hours and 4 p.m. branch closings have made...
