Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along with their promise to enable a smoother and more conversational way for a consumer to interact with a business. Emphasis on the word...
May 03, 2017
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along with their promise to enable a smoother and more conversational way for a consumer to interact with a business. Emphasis on the word “promise.” But as most consumers who’ve had a bot experience […]
