Walmart Launches Curbside Returns, Walmart+ Return Pickup From Home

Curbside returns and return pickups from home for Walmart+ members are among the new services, savings, and gift assortments being introduced by Walmart for the holiday season.

“We listened to our customers, and the way we’re approaching holidays this year underscores our commitment to making holiday shopping easier, affordable and more enjoyable,”  Tom Ward, executive vice president and chief eCommerce officer of Walmart U.S., said in a press release on Thursday (Sept. 22).

Ward added that the retailer wanted to give customers “deeper savings,” which is exactly what they need this holiday season. 

“Saving our customers time and money is in our DNA,” he said.

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Walmart said it plans to make “significant price investments” in key categories and offer more Rollbacks this holiday on toys, home goods, electronics and more.

Curbside and return pickups from home for Walmart+ members begin in October. In addition, starting with purchases made on or after Oct. 1, all Walmart customers can make returns through Jan. 31, 2023. The extended return window includes electronics and Marketplace items, according to the press release.

“Walmart has been preparing for months to deliver through the holidays, and the company has taken steps to ensure it has the products customers want however they choose to shop. Walmart is working closely with partners at every stage of the supply chain to ensure a seamless flow of merchandise,” according to the statement. 

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Automation is expected to enable the company to flow products faster through its distribution and fulfillment network, as well as improve the experience in stores for associates serving customers, Walmart said.

The retail giant also hired over 1,000 drivers in Walmart’s private fleet as part of the 40,000 additional associates in a variety of seasonal and full-time roles Walmart plans to hire throughout the holidays.