The calculator measures how satisfied consumers are with the set of digital capabilities merchants offer. These digital capabilities allow consumers to more efficiently shop using digital channels. They can be classified into one of five categories.
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Do you offer your customers the ability to set up a digital profile?YesNo
Do you offer your customers the ability to receive promo codes targeted to specific interests?YesNo
Do you offer a digital inventory updated in real time?YesNo Will you match prices of other merchants selling the same products?YesNo
Do you offer your customers the ability to buy online and pickup in store from a kiosk?YesNo Do you offer your customers the ability to use mobile device to locate a product when in a physical store? YesNo
Do you refund fraudulent charges made to your customers?YesNo Do you offer customers the ability to refund digital purchases either online or by returning to the store?YesNo
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Your score: , see how you compare in the chart below.
